We are delighted to announce that we have launched a new online service called “Contact us online 24/7.” This is the easiest and fastest way to book an appointment or to contact any of our GP’s/ Nurses or Secretaries.

It allows you to submit a request for a same day appointment or send other enquiries without needing to call the practice. We guarantee a same day response for appointment requests (usually within 60 minutes) or any other urgent issue when we receive it before 4pm. We aim to deal with all other routine queries received within 48 working hours. This amazing service replaces our mobile phone and email contact service.

The link on our website can be accessed via smartphone, tablet or PC. This is a safe and secure method of communication. This software allows us to assess the urgency of your clinical problem and arrange appropriate treatment.

When you request an urgent appointment you will be asked a series of questions to establish the probable diagnosis. You will then receive a text to confirm we have received your request. A member of staff will contact you later in the day (by phone or text) with an appropriate plan to manage your problem.

You can access the service via the “Contact us online 24/7” tab on the main page of our website. As you will see, we also accept requests or queries in relation to certs, prescriptions, blood tests, smear tests etc and for a range of other services relevant to General Practice.  Please feel free also to use the expert medical advice service available through the “Self care” tab in addition. We look forward to hearing from you!

What to do if you think you have symptoms of COVID 19?

If you think you have symptoms suggestive of an infection with COVID 19, it is highly likely that you will need to be tested.

Your appointment is free of charge once you have symptoms of COVID 19..

All you have to do is submit an appointment request through our “I might have coronavirus” tab on our “Contact us online 24/7 tab” to book your FREE appointment with one of our Doctors. We will get back to you get back to you within 90 minutes during working hours.

Everything we do at Collins Medical is designed to make your interactions with us as easy as possible!

What are the symptoms of COVID-19?

Symptoms usually start 4 or 5 days after a person is infected with the virus. But in some people, it can take up to 2 weeks for symptoms to appear. Some people never show symptoms at all.

When symptoms do happen, they can include:



Trouble breathing

Feeling tired

Shaking chills

Muscle aches


Sore throat

Problems with sense of smell or taste

Some people have digestive problems like nausea or diarrhoea.

While children can get COVID 19, they are less likely than adults to have severe symptoms.

If you have temperatures or pains you should take paracetamol every 6 hours. A multivitamin every day maybe of benefit (you should already be on this during Autumn and Winter anyway). You should keep hydrated and aim for 6-8 glasses of water per day.

Ensure you get your flu vaccine. There may not be a flu season this year but if there is and you get a co-infection with COVID 19 and influenza this could be very serious.

Also, if you are in an at risk group, make sure you are up to date with your pneumonia vaccine schedule (can help protect against a secondary bacterial infection if you develop a severe COVID 19 illness). For more information on this please visit the following link;


What should I do if someone in my home has COVID-19 or is awaiting a swab test for COVID 19?

If someone in your home has COVID-19 or they are awaiting a COVID 19 swab, there are additional things you can do to protect yourself and others:

  1. Keep the sick person away from others – The sick person should stay in a separate room, and use a different bathroom if possible. They should also eat in their own room.

2. Experts also recommend that the person stay away from pets in the house until they are better.

3. Have them wear a mask – The sick person should cover their nose and mouth with a cloth mask when they are in the same room as other people. If they can’t wear a mask, you can help protect yourself by covering your face when you are in the room with them.

4. Wash hands – Wash your hands with soap and water often.

5. Clean often – Here are some specific things that can help:

Wear disposable gloves when you clean. It’s also a good idea to wear gloves when you have to touch the sick person’s laundry, dishes, utensils, or rubbish.

When you do the sick person’s laundry, avoid letting dirty clothes or bedding touch your body. Wash your hands and clean the outside of the washer after putting in the laundry.

Regularly clean things that are touched a lot. This includes counters, bedside tables, doorknobs, computers, phones, and bathroom surfaces.

Clean things in your home with soap and water, but also use disinfectants on appropriate surfaces. Some cleaning products work well to kill bacteria, but not viruses, so it’s important to check labels.

Finally, if you have been referred for COVID 19 testing or told to isolate (and you pay PRSI) you need to fill in an IB1 form.

You can email forms@welfare.ie with your name and address and ask for an IB1 form to be posted out to you. We can then submit a Med 1 form (once you request this from us by contacting us through our “Contact us 24/7 tab” on this website) on your behalf to the Department.

Please remember, to keep up to date with all the latest updates on COVID 19, follow us on Facebook (just click on the Facebook icon above).